FAQs

Search images.
Search images or ask us to search for you.

Royalty-free (RF) licences.
Royalty-free (RF) licences are based on file size.
RF means you pay once for unlimited use.

Rights-managed (RM) licences.
Rights-managed (RM) licences are based on usage, pricing is based on the licences you need.

Q. What are the basic terms when I purchase a Rights-managed or RM licence?

RM, or Rights-managed, means a non-exclusive licence valid for a default period of 3 years.
For greater quantities of usage (more playouts or copies) for a given image increase 'Quantity' and click on 'Update'. If you require a longer licence period please let us know and we will provide our fee.

Purchase one image at a time if multiple licences and quantities are required.
Amounts shown such as 100, 1,000 or 10,000 are the total amount of units with which you can apply the image. Please read our full terms and conditions before purchasing an image.

Need help? We can make this easy for you, please Contact us.

What format are the photos in?
Photos are in JPG format unless otherwise stated.
In some cases raw and tif formats may be available.

Important Information for Contributors and Sellers!
Please Do Not enter these characters: /"\|][;:)(*^%$#@<>)ä????

Can I submit photos to sell?
Register as a contributor (photographer) and once your account is approved you can start uploading photos to sell.

What is the format for Uploads?
Photos must be JPG files. Aim for: 300 dpi, 3000 x 3000 pixels and approximately 3 MB in file size.

What about EXIF and IPTC?
Edit the EXIF and IPTC data before uploading, it must contain title, description (subject) and keywords. Copy this information when you upload your files.

When will you reject Images?
If you increase the size - dpi to be larger than the original size, rezzed up photos may be declined. Any file smaller than 1600 x 1200 pixels will be declined unless Newsworthy, rare or in the public interest.

Any other reasons for Rejecting Images?
You must not upload images in connection with any of the following:
- any unlawful activity, whether civil or criminal;
- any fraudulent activity or purpose;
- any infringement of copyright, trademark, other intellectual property   rights, or of rights of privacy or any other rights, or any wrongful disclosure of confidential information;
- the sending or use of any defamatory, offensive, abusive, indecent, obscene, pornographic, injurious, objectionable or threatening material;
- any computer viruses, ‘spam’, spyware, Trojan horses or other malware;
- mass mailings or chain letters.

Are there any restrictions on my use of the Digital Content Agency photos that I download apart from the licence specified?

Yes. While Digital Content Agency offers a wide ranges of uses in accordance with our licenses, we do not allow  the use of our photos within products that are mass distributed in any type of archive format. Please ensure you read all of our license options as they apply to uploads and downloads before proceeding with signing up or purchasing.

I bought an Image but it says I'm not activated, what do I do?
On rare occasions our merchant processors may not send the information of your transaction to our system, so your account may not be automatically activated. Therefore, if you have made a purchase and you are not able to access photos Digital Content Agency using your details, please send a support request.

Can you prevent licence violations and unauthorised usages?
When buyers register they must agree to our terms and conditions. We keep records of images a buyer has purchased, downloaded or ordered as a print, poster or other product. Licence terms and use including the type of media, durations and territory are recorded with each sale. It is impossible to guarantee a buyer will adhere to our terms and conditions but we use information to hand in the event of a licence or usage dispute.

Can I place my work with other agencies?
Our agreement with you is non-exclusive (unless agreed otherwise) but you need to ensure you fulfill your current agency agreement, if you have one.

Who prices my images?
The contributor can sometimes set the price.
Digital Content Agency may set prices according to intended use, duration, media and territory in order to achieve sales in a competitive market. Some images are priced on the size of the image sold and a contributor may have some control over pricing. In accordance with our agreement with contributors and buyers, Digital Content Agency has the right to set and alter prices at any time as a means of negotiating with individual buyers and individual sales.

How do I know who has bought one of my images?
We are unable to give out buyers information to contributors as we are required to keep our buyers personal information confidential. Sometimes for promotional reasons Digital Content Agency may publicise a commission, hopefully with a contributor's name and credit.

How do I get a tearsheet of sales made?
We regret we cannot supply tearsheets due to the time and resources involved.

Will I get a credit?
We do our best to ensure contributors and Digital Content Agency obtain a credit as it is in our joint interests, but in reality have no control over credits and a credit cannot be guaranteed.

Can I contact a buyer directly?
Contacting buyers directly is in conflict with our terms and conditions and will terminate our agreement immediately.

Can a buyer contact a contributor directly?
We prefer that this is not the case and hope a seller will refer a buyer  to us. If a client asks Digital Content Agency about a specific photographer we contact that photographer if an assignment is offered, and that photographer gets first option on any assignment for that client or enquiry.

Can I link from my web site to my images on Digital Content Agency?
Yes, we will supply you with a link on application. Please make a request via the Contact form.

Will Digital Content Agency link to my web site?
Depends on the website, if there is no conflict with our business and is of benefit to fellow users and good causes it may be possible, so please ask. We rely on acquiring and retaining buyers and clients so in some cases we may not be able to provide a link.

Keywords.
Please separate with a comma ",". e.g. day, colour, easter, bunny, carrot, bowl, milk, man, whiskers.

POSTAL ADDRESS.
Species Enterprises Limited.
trading as,
Digital Content Agency
P.O. Box 60814
London
W6 9NS
United Kingdom

PRINT DELIVERY.
If you purchased a Print or other tangible product we will deliver to your account address. Please ensure your address is correct.

LICENCE.
If you purchased a License we may email you the file or provide download instructions. Please ensure our email address is not marked as 'Spam' or 'Junk' in your email client, or you may not receive our email and or download.

DOWNLOAD PROCEDURE.
If you purchased a Download log into your account, click on My Orders, then click on the code on the right of Order Number, then click on Download Now next to your chosen image.

IMAGE FORMAT FOR UPLOADS AND DOWNLOADS.
Currently we only provide JPG (JPEG) Images for downloads by default. Other formats may be avaialable, please ask.

REFUNDS.
Refunds are not available for successful downloads. We cannot offer refunds on digital products as they are downloads and as there is no way for digital products to be returned. On a rare occasion we will make exceptions on a case by case basis. Please contact us if you are not satisfied with our service or experience any problems.

RESTRICTIONS ON USE.
While Digital Content Agency offers a wide ranges of uses in accordance with our licenses, we do not allow the use of our photos within products that are mass distributed in any type of archive format. Please ensure you read all of our license options as they apply to uploads and downloads before proceeding with signing up or purchasing.

ACCOUNT SHARING.
Accoutn sharing is disallowed. Please contact us if you are an organisation and require multiple accounts.

DELAYS WITH DOWNLOADS.
On rare occasions our merchant processors may not send the information of your transaction to our system, so your account may not be automatically activated. Therefore, if you have made a purchase and you are not able to access downloads please contact us with your details. Downloads are not available until funds are cleared.

CONTRIBUTERS AND SELLERS.
Register as a contributor and or seller so you can start uploading photos. We conduct an approval process for new contributors and sellers, we have a waiting list so please be patient.

UPLOAD FORMAT.
We prefer JPG images at 300 dpi, up to about 3000 x 3000 pixels, and approximately 3 MB to 6MB in file size, but we sometimes accept other formats, small sizes and low quality images, especially for and rare photos and images.

EXIF and IPTC.
Please enter and edit the correct EXIF and IPTC data before uploading, enter data including title, description, keywords and other useful searchable data. If an end user can find your image or photo then they cannot use or buy it. We copy this information when you upload your files.

IMPORTANT! Please do NOT use unusual characters such as /"\|][;:)(*^%$#@<>)ä in your image or it may not display at all or end up with the incorrect title, description and keywords or we may have to delete the file. Please separate keywords with commas.

REJECTED IMAGES
If you increase the size / dpi to be larger than the original size, or res them up they may be declined. Any file smaller than 1600 x 1200 pixels will be declined unless. All poor quality images will be declined unless Newsworthy, rare and in the public interest.

CONTRIBUTOR'S RESPONSIBILITIES
You must keep Model and Property Release agreements on record in the event we need to ask you to provide them to us. You are responsible for all brands and copyrighted materials such as logos, company names, trademarks that are included in your images. Please remove noise, grain, scanner dust before uploading.

SEARCHING FOR IMAGES
Enter keywords in the search box to browse our categories to see related images. Click on an image to see the purchase price and license options for that image. If you do not see what you want ask us to find it for you.

PURCHASING PRINTS AND POSTERS
Most images are available as prints and posters and easily selected. Please ensure your contact and address details are correct so we can send your print safely and as quickly as possible.

PURCHASE MULTIPLE LICENCES
It may be best to purchase one image at a time if you require multiple licenses. This helps ensure simple account management and renewals.
You can set up an account and issue Digital Content Agency with Purchase Order Numbers.

NEED AN INVOICE?
Invoices will be issued once a PO number is raised or an order is made via  our online payment process. Full product details are currently not available when logged into PayPal but full product details will be provided on your invoice.

BUYER REGISTRATION
Registration is required for you to purchase our images so we know who or which organisations images and licenses are assigned to, and where to ship prints and products.

CONTRIBUTOR REGISTRATION
If you wish to sell your images and photos and register we send a confirmation email. Once your account is open you can proceed with uploading images and photographs.

LOGIN AS A BUYER
When your account is activated with your email address and password.

LOGIN AS A CONTRIBUTOR
When your account is activated with your email address and password.

ACCOUNT PROCESSING
Account Processing will take place as quickly as possible. Once your application is accepted we will send you an email for your membership to be confirmed.

SPECIFIC LICENCES
Licenses for individual images can be created specifically by Digital Content Agency. We cannot guarantee all licenses will be available for an image. If you are a seller uploading an image by default you automatically grant Digital Content Agency the right to assign any licence type and price.

CONTRIBITOR'S / PHOTOGRAPHER'S OPTIONS WHEN UPLOADING IMAGES
Depending on your level you may not see all options below.

Photo Title:
(You CAN NOT use these characters in the title, description, or keywords:
/"\|][;:)(*^%$#@<>)

Main Category:
Select the main category - only one.

Other Categories:
Optional, also show this photo in additional categories - hold Ctrl to select more than one.

Keywords:  
Optional, Separate with a comma ",". (don't use ")
You CAN NOT use these characters: /"\|][;:)(*^%$#@<>)

Description:  
Optional - write a clear description of what you see. You can also write a 'story' if you wish.
Up to 500 characters is good.
You CAN NOT use these characters: /"\|][;:)(*^%$#@<>)

Rights Management:
(Select one - Optional, if none check, this area will not show on the photo details page)
Rights Managed - OR -
Royalty Free
Usage Info: Write any conditions. May be altered by admin to ensure inline with Terms and Conditions.

Release Management:
(Select one or both - Optional, if none check, this area will not show on the photo details page)
Model Release - AND/OR
Property Release
Release Info: Write any conditions. May be altered by admin to ensure inline with Terms and Conditions.

PRINTS & PRODUCTS DETAILS      
Allow ALL Prints & Products to be purchased with this photo:
(This will assign all prints & products to this image including all future prints & products you may create.)

ADDITIONAL SIZES FOR DOWNLOAD
Allow ALL sizes to be purchased with this photo:
(This will assign all sizes to this image including all future sizes you may create.)

PRICING SCHEME (Rights Managed)      
Downloadable:
(Check this box if you wish for the photo to be downloaded when this pricing scheme is purchased.
Leave unchecked to sell it like a print item and manually process the photo to the buyer.)

Allow ALL RM options to be display for this photo:
(This will assign all RM options you currently have and any future options you may create.)

OR

Allow only selected RM options to be purchased with this photo:
(Select any combination below.)

 WRITE A NEWS HEADLINE
Title - Maximum 50 characters.
Write the title in the style of a news website headline, a piece of art, or a product name.

Main Category should be your name if you have your own category.

Choose Other Categories as appropriate.

Keywords.
Include good keywords so a client can find your image, be literal with what you see in the image, the series title if it is part of a set, your name, Digital Content Agency.

Description.
Write a brief news article or in the style of an arts review. Include the series title if there is one, your name, Digital Content Agency.